Effective Date: January 2, 2007
Revised Date: January 4, 2010
Thank you for visiting The Richer Life Connection (TRLC) web site and reviewing our privacy policy. Our privacy policy is clear: Here is how we handle our privacy and Security Policy:
We do not sell or rent your personal information to anyone.
We do not share your personal information with anyone outside of TRLC for their own promotional or marketing use.
Internet Security:
For site security purposes and to ensure that this service remains available to all users, this TRLC computer system employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. Unauthorized attempts to upload information or change information on this service are strictly prohibited and may be punishable under the Computer Fraud and Abuse Act of 1986 and the National Information Infrastructure Protection Act.
Privacy Introduction:
This privacy statement discloses the privacy practices of TRLC. We place the highest importance on respecting and protecting the privacy of our customers and members. Our most important asset is our relationship with you. We want you to feel comfortable and confident when using our online services. Therefore, as outlined below, we would like to share with you our information practices and other privacy aspects of our Website(s).
TRLC is a success coaching and educational membership service owned and operated by The Coaching Institute (TCI). This privacy policy statement is intended to describe how TRLC collects, maintains, and discloses information that you provide to us or that we obtain about you. We may amend this policy from time to time after we provide you with any notice that is required by law. If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement and post a notice on our TRLC Website(s) 30 days before they take effect.
TRLC Respects Your Privacy:
TRLC and its subsidiaries respect your privacy and are committed to protecting it. TRLC provides this Privacy Statement to inform you of our Privacy Policy and practices and of the choices you can make about the way your information is collected online and how that information is used. We've structured our website(s) so that, in general, you can visit TRLC on the Web without identifying yourself or revealing and personal information. We make this notice readily available on our home page and at the bottom of every TRLC Web page.
WebSite(s) Covered By This Privacy Statement?
This Privacy Statement applies to all TRLC websites and domains, and our wholly owned subsidiaries ("TRLC websites.")
Links To Non-TRLC Website(s):
The TRLC websites may provide links to third-party websites for your convenience and information. If you access those links, you will leave the TRLC website. TRLC does not control those sites or their privacy practices, which may differ from TRLC's. We do not endorse or make any representations about third-party websites. The personal data you choose to give to unrelated third parties is not covered by the TRLC Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information. Some third-party companies may choose to share their personal data with TRLC; that sharing is governed by that third-party company's privacy policy.
What Information Do We Collect and How Do We Use It?
This Privacy Statement covers personal information, non-personal data collection and aggregate reporting. When you use our online services, we collect the following types of information: Contact Information that you provide, such as your name, address, phone, e-mail address as part of the enrollment process. We use this information in the event we need to contact you about the TRLC service. We may also use your contact information together with your purchase history, to send you occasional promotional or marketing communications that may be of interest to you or to invite you to participate in service-related surveys. You may control the use of your contact information for promotional, marketing, or survey-related communications by specifying your contact preferences. We may ask you for Verification information such as your date of birth and/or other information to confirm your identity at the time of enrollment. To protect access to your account, we will also ask you to verify your identity in the event you contact Customer Support for assistance with your account. This information will only be used to verify critical information about you, including your contact information, in relation to your TRLC account. Technical Information such as your IP address, browser type or version, pages viewed, and links selected to help us evaluate web site usage. This information helps us to determine areas of our Websites that are most helpful to our customers and what areas may need improvement. We use cookies to help us track site usage. We also use cookies to make your visit to our Web site easier by recognizing you when you return or by customizing your Website experience.
Other Information Sources:
We may use sources outside of TRLC to verify or supplement the information you give us. For example, we may confirm or update your mailing address using directories or through change of address notifications. This helps us to ensure that your information is up-to-date.
Closed or Inactive Accounts:
If you are a former Member, with a closed or inactive account, we treat your information in the same manner that we treat information about our current customers.
Personal Information:
Is information that is associated with your name or personal identity. TRLC uses personal information to understand better your needs and interests and to provide you with better service. Once you choose to provide us with personal information, you can be assured it will be used only to support your customer relationship with TRLC. We take seriously the trust you place in us. TRLC will not sell, rent or lease your personal information to others. On some TRLC websites, you can order products or services, apply for instant credit, request information, subscribe to marketing or support materials, register yourself or your TRLC products, or apply for a job at TRLC. The types of personal information you provide to us on these pages may include name, address, phone number, e-mail address, user IDs and passwords, billing and transaction information, credit card information, contact preferences, educational and employment background, and job interest data. To personalize our websites, services or communications and improve our products and services, we may also ask you to provide us with information regarding your personal or professional interests, demographics, and experiences with our products or services. Providing this additional information is optional.
Non-Personal Information:
Is data about usage and service operation that is not associated with a specific personal identity. TRLC collects and analyzes non-personal information to evaluate how visitors use the TRLC websites. Non-personal data we collect may include the pages visited on the TRLC websites, unique URLs visited within TRLC.com, browser type and IP address. Most non-personal data is collected via cookies or other analysis technologies. TRLC Web pages use cookies, Web beacons and other technologies for data analysis and personalization services. TRLC also places ads on other websites that may use cookies. (A URL (Uniform Resource Locator) is the global address of documents and other resources on the World Wide Web. For example, http://www.MyRicherLife.com is the URL for TRLC's U.S. home page. An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (TCP/IP) network, such as the World Wide Web. Networks use the TCP/IP protocol to route information based on the IP address of the destination. In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web, allowing Web servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop).
Children's Privacy:
TRLC is committed to protecting the privacy needs of children and we encourage parents and guardians to take an active role in their children's online activities and interests. TRLC does not knowingly collect information from anyone under 18 and TRLC does not target its websites to anyone under 18.
How We Use Your Information:
TRLC uses your personal information to provide you with services and to help us better understand your needs and interests. Specifically, we use your information to help you complete a transaction or order, to communicate with you, to provide service and support, to update you on services and benefits, to personalize promotional offers and to personalize some TRLC websites. Occasionally we may also use your information to contact you for market research regarding TRLC products or services. We will give you the opportunity to choose your privacy preferences regarding such communications. Credit card information is used only for payment processing and fraud prevention. Sensitive personal information is collected only to facilitate our financial service providers' credit decisions and will be shared with them only with your permission. Credit card information and sensitive personal data are not used for any other purpose by our financial services providers or TRLC and will not be kept longer than necessary for providing the services, unless you ask us to retain your credit card information for future purchases. In order to offer you a more consistent and personalized experience in your interactions with TRLC, information collected through one TRLC service may be combined with information obtained through other TRLC services. TRLC is a global organization, with legal entities, business processes, management structures, and technical systems that cross borders. Our privacy practices are designed to provide protection for your personal information, all over the world. We may share your personal information within TRLC and transfer it to countries in the world where we do business. Some countries may provide less legal protection for your information. In such countries TRLC will still handle information in the manner we describe here. Non-personal data is aggregated for reporting about TRLC website usability, performance and effectiveness. It is used to improve the customer experience, usability and site content.
Who We Share Your Information With:
TRLC will not sell, rent or lease your personal information to others. TRLC will not share your personal information with third parties except in responding to your requests for products or services. Your permission will be requested when you submit your information. TRLC shares customer information across companies working on our behalf and TRLC-owned business entities, but only as described above in "How we use your information." TRLC contracts with third-party service providers and suppliers to deliver complete products, services and customer solutions described in "How we use your information." Suppliers and service providers are required to keep confidential the information received on behalf of TRLC and may not use it for any purpose other than to carry out the services they are performing for TRLC. These service providers may change or we may contract with additional service providers to better accommodate our customers. TRLC will not share personal information with any other third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, subpoena, or court order, (iii) help prevent fraud or to enforce or protect the rights and properties of TRLC or its subsidiaries; or (iv) to protect the personal safety of TRLC employees and third parties on TRLC property. Circumstances may arise where, whether for strategic or other business reasons, TRLC decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is TRLC’s practice to seek appropriate protection for information in these types of transactions. In some cases, we use third party service providers to provide a product you order, to fulfill a service you request, or to market one of our products or services. These service providers act on our behalf. For example, we may use service providers to provide customer support or to host our Websites. Service providers are strictly prohibited from using your information for their own purposes. Our contracts only allow service providers to use the personal information we disclose to them to provide you the service you have requested.
With Partners:
We have limited relationships with third party business partners to offer you products or services that we believe you may find beneficial. Some of these are co-branded products or services. We clearly identify partner services and sites, so you will know who is receiving your information. When you request any of these partner products or services, you are permitting us to provide your personal information to the partner to fulfill your request. We may also offer links to partner or other third party Websites. We do not control the privacy or security practices used on these sites. Before you provide your personal information to these third parties, we recommend that you review their privacy policies to learn more about how they may use your information.
Within TRLC:
Including and among our subsidiaries, we may share your contact information, and the types of products and services you have purchased from us, among TRLC and our subsidiaries (companies that are part of our corporate family through TRLC ownership or control).
What We Disclose:
As required by law and as part of our contractual obligation with TRLC, we are required to maintain the confidentiality of your information. We do not disclose any personal information about you to anyone, other than to TRLC Inc., except in limited circumstances where we believe in good faith that disclosure is required under the law. For example, we may be required to disclose personal information to cooperate with regulators or law enforcement authorities, to comply with a legal process such as a court order, subpoena, search warrant, or a law enforcement request, or to resolve a payment dispute. However, we do not disclose any personal information about you to any retailers or marketers. Any use by TRLC of any personal information about you is governed by the privacy policy of www.MyRicherLife.com
Closed or Inactive Accounts:
If you decide to close your account or become an inactive customer, we will continue to adhere to this policy.
Confidentiality and Security:
We restrict access to your personal and account information to those employees who need to know that information to provide the TRLC service to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.
How Do We Protect Your Personal Information?
We work to protect your personal information from loss, misuse or unauthorized alteration by using industry-recognized security safeguards. When you transmit your information to us, it is protected by: A secure Internet connection using secure socket layer (SSL) technology. Encryption during transmission using 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
Sale of a Business(es):
Should we sell, merge, or transfer any part of our business(es), part of the sale may include your personal information. If so, you will have the opportunity to ask not to receive promotional information following any change of control.
Legal Reasons:
In some cases we may be required to disclose certain information to cooperate with regulators or law enforcement authorities comply with a legal process, such as a court order, subpoena, search warrant, law enforcement request, or as otherwise permitted by law to comply with legal requirements.
Can I Opt-Out of Receiving Future Communication?
We may use your contact information to tell you about other products we think might interest you. However, if you don't want us to contact you for promotional purposes, you can tell us when you provide the information. Your contact preferences only apply to marketing contact. We may need to communicate with you regarding the usability of your product or critical messages relating to your service or software (such as service messages, membership renewal notices, critical notices, or legally mandated notices).
How Can You Update Your Contact Information?
You can update or correct your contact information relating to your TRLC membership account by sending an email to update@myricherlife.com or by sending a request via US mail to the following postal address: The Richer Life Connection 5036 Dr. Phillips Blvd. Suite 8888 Orlando, Florida 32819-3310 USA
Will I Be Notified of Changes To Your Privacy Practices?
If we make material changes to any of our privacy policies or practices regarding personal information we will update our statement and post a notice on our site 30 days before they take effect. As required by law, if you are a current customer, we provide you with notice of our privacy practices annually. We may choose to provide this annual notice by postal mail, e-mail, or by posting it on our Website.
More About How We Protect Your Information:
We protect the confidentiality and security of your personal information by using industry-recognized security safeguards such as firewalls, coupled with carefully developed security procedures to protect your information from loss, misuse or unauthorized alteration. Our employees are trained and required to safeguard your information and, using physical, electronic and procedural safeguards, we restrict access to personal information to those employees and agents for business purposes only. Additionally, we use internal and external resources to review the adequacy of our security procedures.
TRLC Membership Enrollment:
The enrollment page is hosted by The Richer Life Connection (TRLC). TRLC is not permitted to use your information for any other purpose than to provide you the TRLC services you are requesting.
How We Use Web Technologies:
Like many Websites, we use a variety of technologies on our Website. Among these are cookies, which are pieces of information that our Websites provide to your browser. Cookies allow us to track overall site usage and determine areas users prefer. Cookies also allow us to customize your visit to our Website by recognizing you when you return. You can choose to decline cookies while at our Website, however, this may limit your ability to access certain areas of the Website. Most browsers accept and maintain cookies by default. Check the "Help" menu of your browser to learn how to change your cookie preference. When we track activity on this or other TRLC Websites, we collect information such as your IP address, browser type and version, and pages you view. We also keep track of how you got to our site and any links you click on to leave our site. We do not track URLs that you type into your browser, nor do we track you across the Internet once your leave our sites. We use your Web site activity to assist you by reducing the need to re-enter your data and to help us resolve technical support issues. We may also use this information to offer you a personalized Web experience and to tailor our offerings to you. Remember, you control whether you receive TRLC promotional materials. We may access and set cookies using Web beacons, also known as single-pixel GIFs which are invisible graphical images. These Web beacons tell us useful information regarding our site such as which pages users access. When we send you e-mails, we may include a single-pixel GIF to determine the number of people who open our e-mails. When you click on a link in an e-mail, we record this individual response to allow us to customize our offerings to you. Advertising networks that serve ads on our Web site may assign a different cookie to you. The information collected is anonymous and is not linked to your personal information. These cookies may be used to select which ads you see and determine the effectiveness of this advertising. You may choose to decline cookies from third-party ad servers, which TRLC does not control. If you would like to know more about this practice and your choices about not having this information used by third-party ad servers, please click here. To provide you with a seamless experience, we may occasionally use framing. Though your browser may indicate you are at www.myricherlife.com, you may be on a partner's site. To determine which site you are on, right-click on the page and then select "properties." Mac users should press the control key, and click their mouse on the site and then look at "View Source."
Access To and Accuracy of Your Information:
TRLC strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain customer data accuracy. We will provide you with access to your information, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will also take reasonable steps to verify your identity, such as a password and user ID, before granting access to your data. Certain areas of TRLC's websites may limit certain membership levels access through the use of passwords and other personal identifiers.
Keeping Your Information Secure:
TRLC is committed to protecting the information you provide us. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, TRLC has in place appropriate physical and managerial procedures to safeguard the information we collect. We use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as credit card information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the bottom of your browser window. Credit card numbers are used only for processing payment and are not used for other purposes. As part of real-time payment processing, TRLC subscribes to a fraud management service. This service gives you and TRLC an extra level of security to guard against credit card fraud to protect your financial data.
Changes To This Statement:
If there are updates to the terms of TRLC's Online Privacy Statement, we will post those changes and update the revision date at the top of the first page of this Online Privacy Statement document, so you will always know what information we collect online, how we use it, and what choices you have. For material changes to this Statement, TRLC will provide notification to affected members.
Contacting Us:
We value your opinions. If you have comments or questions about our privacy policy, please email them to: Privacyteam@myricherlife.com or write to us at: The Richer Life Connection, Attention Privacy Team, 5036 Dr. Phillips Blvd. Suite 8888 Orlando, Florida 32819-3310 USA
